A person reads every message.
Most questions are answered in the help center. For everything else, email us with what you were trying to do and, if you can, a screenshot. We usually reply within a school day.
Pick the right door
One inbox, but a clear subject line gets you to the right person faster.
Something is broken
Tell us the page or screen, what you expected, what happened, and whether you are on web, iOS or Android. Screenshots help a lot.
Report a bugBilling or a charge
Include the date, amount and the email on the account. App store purchases are refunded by Apple or Google, but we can still help you find the right place.
Ask about billingSecurity, privacy or content
Report a vulnerability, request your data, ask about a deletion, or flag a set that should not be public. Copyright notices go through the copyright policy.
Contact us privatelyAnswers you can get right now
Getting started
Create your account, set up your first term and classes, and learn your way around the workspace on web and mobile.
5 guidesClasses and schedule
Terms, classes, join codes, your weekly timetable, syllabus dates, topics and course material.
6 guidesStudy sets and notes
Create sets from your material, edit terms, and study with Flashcards, Learn, Test, Match, Crossword, notes, cheat sheets and podcasts.
9 guidesCleva assistant
What Cleva can do with your classes and material, how check-ins work, how to shape its help, and how to use AI output responsibly.
4 guidesIntegrations
Connect Moodle, Canvas or Brightspace, choose how new course files are handled, install the browser extension, and connect AI agents.
5 guidesPlans and billing
What Free, Student and Pro include, how study actions and credits work, and how to manage, cancel or get help with a payment.
3 guidesAccount and settings
Your profile and username, two-factor authentication, notification categories, appearance, privacy tools and deleting your account.
6 guidesWhat to expect
- Reply time. Usually within one school day, often faster. Weekends can take longer; Clevaly is a small team.
- Account checks. For anything touching your account, write from the email address you signed up with so we can verify it is you.
- Status. If something looks down for everyone, check status.clevaly.com before writing in.
- Schools. Teachers and administrators evaluating Clevaly for a class or campus can email with the subject “For schools” and we will set up a call. See Clevaly for schools.
Prefer to read first?
The help center covers setup, every study mode, Cleva, integrations, plans and your account, and it is searchable.