Manage, cancel and refunds
Change or cancel a subscription bought on the web or in an app store, what happens at the end of the period, and how refunds work.
Subscribed on the web
Go to Plans or Settings → Billing and choose Manage subscription. That opens the Stripe customer portal where you can change plan, update your card, download invoices and cancel.
Subscribed in the app
Subscriptions bought on iOS or Android are managed by the store, not by Clevaly. On iPhone open Settings → your name → Subscriptions. On Android open the Play Store → Profile → Payments and subscriptions. Cancelling there is the only way to stop a store subscription.
Cancelling during a free trial
Cancel in the app store's subscription settings at least 24 hours before the trial ends and you are not charged. You keep the plan until the trial's last day. The day-five reminder is a courtesy; the trial still converts if you miss it, and charges that follow a trial are treated like any other subscription payment.
What happens when you cancel
Cancelling stops the next renewal. You keep the paid plan until the end of the period you already paid for, then drop to Free. Your classes, sets and notes are untouched; only the monthly allowance changes. Bonus actions you bought stay on the account.
Refunds
Payments are generally non-refundable once a period has started, with exceptions at our discretion, for example when a technical problem stopped you from using what you paid for. Store purchases follow Apple's and Google's refund processes. The full terms are in the refund policy.
Something looks wrong on a charge
Email support with the date, the amount and the email on the account. Please contact us before opening a dispute with your bank; disputes lock the account while they are investigated.
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